Returns & Refunds

Returns:

Our return policy covers a 14-day period from the date of purchase. If more than 14 days have passed, we regret that we cannot offer a refund or exchange.

To qualify for a return, the item must be unused and in its original packaging. A valid receipt or proof of purchase is required to complete the return process.

Partial refunds may be considered in certain situations, particularly if the item is not in its original condition or has been damaged for reasons not attributable to our error.

Refunds:

Upon receiving and inspecting your returned item, we will notify you via email to confirm the receipt and inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or the original method of payment within a specified timeframe.

Late or Missing Refunds: If a refund has not been received, please check your bank account. Contact your credit card company, as it may take some time for the refund to be officially posted. If the issue persists, reach out to your bank. Processing times can vary, and if necessary, contact us at hello@katerynakobylianska.art

Sale Items: Refunds are only applicable to regular-priced items; unfortunately, sale items cannot be refunded.

Exchanges: We only replace items that are defective or damaged. If you require an exchange for the same item, please email us at hello@katerynakobylianska.art

Shipping: To initiate a return, please email hello@katerynakobylianska.art You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total refund amount.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.